HD Supply non-invoice

HD Supply non-invoice

Greetings,

 

HD Supply uses a document titled "Residual Item" or "Unapplied Payment" and they should not be processed.  Residual Item/Unapplied Payment documents do not pass for audit purposes because there is no product listed on the invoice.  They come through with descriptions like "Remaining balance", "Overpayment" or "Customer Satisfaction".  

 

Please cancel these documents and reach out to HD Supply to find out what caused this credit or short pay.  It could be the supplier misapplied payments or other billing issues on their end.  HD Supply has already been notified they should not be issuing these documents in the first place.  Their communication to the property is through their statement.  Statements should be reviewed monthly by the property to keep in good standing with your supplier.

 

If there is a reason "short paid the invoice” please request they issue an updated invoice with new invoice #, showing the remaining balance.  If you already closed out a PO for an invoice that was short paid you will need to create a confirming PO and receipt for the short pay amount to be able to process what AP puts in the system.  

 

If there is a reason "double paid an invoice" and you need the credit added to your supplier invoices, please submit an AP Ticket.  You must supply the Supplier Statement (credit circled), the Unapplied Payment document, the original invoice, both check #'s and a descriptive reason for the credit.  AP will get a credit in progress.

 

Thank you!


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