Zoho Desk
Zoho Desk Advanced Features
Bulk actions There are a number of actions you can take on tickets in bulk by clicking the box to the left a ticket in any ticket view and viewing the options along the top: Merge tickets Check 2-5 ticket boxes then click Merge (You can merge up to 5 ...
Zoho Desk Admin Tasks
Use the Awaiting Customer Info status automation After you ask your customer a question you can set the status of the ticket to be Awaiting Customer Info. We've built automations which will: If the customer has not replied after 2 days or 16 business ...
Work on your first ticket in Zoho Desk
About: Learn the basics of working your first ticket below. Ticket Properties The Ticket Properties pane at the left is where you can Assign the ticket to you or someone else (Ticket Owner) Change the status of the ticket (Open, On Hold, Closed) Set ...
Set up your Zoho Desk Ticket Views
About: By default you will have one "starred" view in Zoho Desk called "All Tickets". You will want to "star" some other ticket views to help keep track of your tickets by following the instructions below. Expand All Views At the bottom left corner ...
Sign in to Zoho Desk for the first time
About: You should have an email inviting you to Zoho Desk with subject "Invitation to join the organization!" from noreply@zohoaccounts.com Click View Invitation Click Sign in to accept Create Zoho Account Create a password for your Zoho Account. ...
Update your signature in Zoho Desk
Open Zoho Desk and sign in Go to https://desk.zoho.com/ Click your account icon then click Preferences Click more Turn on the signature and click view signature to edit Update your signature then click save
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