Zoho Desk Advanced Features

Bulk actions

There are a number of actions you can take on tickets in bulk by clicking the box to the left a ticket in any ticket view and viewing the options along the top:

Merge tickets

1. Check 2-5 ticket boxes then click Merge (You can merge up to 5 tickets at a time).
   
2. You will be prompted to select which ticket will remain open while the other tickets threads, comments, etc - will be merged into the remaining ticket.
   
3. Click Merge at the top right.
   

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