How to submit a Finance Support ticket

How to submit a Finance Support ticket

Most request categories will be found under the Workday section but you can follow the instructions below to get help for Folio, Brains, Skystem and Intelagree as well.

If you need help locating a specific Workday category, you can reference this document which explains the menu structure.
  1. Open https://support.hhmhotels.com/portal/en/home
  2. Click Submit a Ticket.
  3. Locate Finance Support then click Submit Ticket.



  4. Click Submit a Ticket under which System your request is related to.



  5. Fill out the required fields on the ticket form then click Submit.
If you need help locating a specific category, you can reference this document which explains the menu structure.

Here are examples of categories frequently used:

Get help related to invoices
  1. Select Workday
  2. Procure 2 Pay
  3. Invoices
Get help related to suppliers
  1. Select Workday
  2. Procure 2 Pay
  3. Suppliers
Get help related to banking & treasury
  1. Select Workday
  2. Banking and Treasury
Get help related to Financial Accounting (validation lift, FDM value creation, Journal entries, reconciliation, etc)
  1. Select Workday
  2. Financial Accounting



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