How to submit a Finance Support ticket

How to submit a Finance Support ticket

Most request categories will be found under the Workday section but you can follow the instructions below to get help for Folio, Brains, Skystem and Intelagree as well.

If you need help locating a specific Workday category, you can reference this document which explains the menu structure.
  1. Open https://support.hhmhotels.com/portal/en/home
  2. Click Submit a Ticket.
  3. Locate Finance Support then click Submit Ticket.



  4. Click Submit a Ticket under which System your request is related to.



  5. Fill out the required fields on the ticket form then click Submit.
If you need help locating a specific category, you can reference this document which explains the menu structure.

Here are examples of categories frequently used:

Get help related to invoices
  1. Select Workday
  2. Procure 2 Pay
  3. Invoices
Get help related to suppliers
  1. Select Workday
  2. Procure 2 Pay
  3. Suppliers
Get help related to banking & treasury
  1. Select Workday
  2. Banking and Treasury
Get hep related to Financial Accounting (validation lift, FDM value creation, Journal entries, reconciliation, etc)
  1. Select Workday
  2. Financial Accounting



    • Related Articles

    • Kissflow Requests vs Submitting a Ticket

      Supplier Management Supplier Kissflow Request Open a Ticket New Supplier Set Up What is the status of my supplier Kissflow request Add remittance address My supplier was in the legacy system but is not in Workday Change address Emergency set up ...

    • Folio - Sign In with Google

      To Sign into the Folio system: Assure that you are signed into your HHM Hotels Gmail Account in your browser. Go to my.folio.co and click the "Sign in with Google" option noted below: You should see the home screen below for your company when the ...

    • Workday - Create Change Order - Add lines

      Change orders are processed on Purchase Orders. Why process change orders? Price or Quantity Changes, Product Substitutions: If the price or quantity changes from requisition to invoice and it triggers a match exception based on 50.00 variance, a ...

    • Workday - Create Change Order - Update Quantity or Price

      Change orders are processed on Purchase Orders. Why process change orders? Price or Quantity Changes, Product Substitutions: If the price or quantity changes from requisition to invoice and it triggers a match exception based on 50.00 variance, a ...

    • Workday - Budget Check for P2P Quick Video

      Please click here for the Budget Check for P2P Quick Video. Here is the link to the help document as well that corresponds with the video. The presentation in the video is attached to this document as well.