New DX Time Clock Troubleshooting
This article applies to the new DX model of timeclock shown below.
Reboot Time Clock via Software
|
|
Tap the 3 lines icon shown below
|
|
|
Select Maintenance Mode
|
|
Enter password TouchBas3Admin1!
|
|
Select Edit Advanced Settings
|
|
|
Select Restart Device
|
Reboot Time Clock via Hardware
| |
| Loosen the torx screw on each side of the timeclock and remove the back
|
| |
Verify Ethernet Cable is Connected to the Time Clock
| |
| Loosen the torx screw on each side of the timeclock and remove the back
|
| Locate and Troubleshoot Ethernet cable
You should now have access to the Ethernet cable at the back of the Front Panel.
Connect the Ethernet cable to a laptop and see if its connected to the network. It could say connected to Hersha.net or which ever the Hotel Network is.
If it shows that its connected to the network and able to browse the web then there is nothing wrong with the Ethernet cable. Plug the Ethernet cable back to the Time Clock and mount it back on.
If it shows Hersha.net but with limited access. Contact Support at 717-412-5510 to see if it needs to be trusted
If it shows that its not connected to a network, then it could be something wrong with the Ethernet cable. Replace the Ethernet cable or try a different port on the wall. Contact Support at 717-412-5510 for assistance |
Related Articles
Time Clock Troubleshooting
This article applies to the model of timeclock shown below. Reboot Time Clock Acquire the key Typically the GM or Chief Engineer will have the key. The keys are universal and works on all Time Clocks. Unlock the Time Clock from the right side using ...
Configure Pop-up blocker to allow Time & Attendance in Ultipro
About: You can use Internet Explorer or Chrome to access Ultipro. We recommend using chrome. The instructions below are related to Chrome. Your Internet Explorer should already be configured to not block pop-ups. Open Ultipro Login Page Go ...
Request an HHM Google account for a new user
Please note: Each new account with a Google email address costs $150 per year per user which is billed to the property or department. If the employee is active in UKG, please create a ticket with HHM IT Support making sure to include their name, job ...
Check out our New Joiner Training
We have created a series of help articles on Inside HHM to help New Joiners get up to speed as quick as possible. But even veterans of the HHM family may find useful articles on this page as well: ...
Log in to BI360 for the first time
Open the BI360 app First time? You will be prompted to download and install the Duo Mobile app (iOS / Android) on your phone which is what HHM IT uses for 2 step verification to access our financial apps. In your web browser go ...