3CX Corporate Phone System FAQ

3CX Corporate Phone System FAQ

How do I login to 3CX?

  1. Open https://hhmhotels.nexacomm.net/#/login then click Sign in with Google.

How do I my microphone to be used?

  1. Click Settings > Audio/Video.
  2. Select Allow while using the site.

How do I enable notifications?

  1. Click the bell icon at the top left corner.
  2. Click Allow when prompted.

  3. Now when someone calls you, you will see this Chrome notification at the bottom right corner even if you don't have the 3CX app open.

How do I record my voicemail greeting?

  1. Login to 3CX.

  2. Click Settings along the left.

  3. Select Greetings.

  4. Click the microphone icon next to Default.

  5. Give your greeting a name like “default greeting”.

  6. The page will ask you to allow using your microphone - click Allow while visiting the site.

  7. The recording will begin - record your voicemail greeting and click the stop icon when finished.

  8. You can preview the record and start over if you’d like. If you like your greeting you can click the upload icon.

  9. You will see your recording shown here.


How do I install the 3CX app on my computer or phone?

  1. Login to 3CX.

  2. Click Apps at the bottom left or click the icon at the right side of the address bar as shown below.

  3. Click Web App (PWA).

  4. Click Install Now.

  5. Click Install.

  6. The web app will prompt you to pin the app to your task bar. If you’d like you can click yes so you have easy access to the phone system. Alternatively you can right click the icon in your taskbar then click Pin to taskbar as shown below.

How do I adjust my audio settings in 3CX?

If you have issues hearing other people or other people hearing you - make sure the correct audio inputs and outputs are selected by following the steps below.
  1. Login to 3CX.

  2. Click Settings.

  3. Click Audio/Video

  4. Adjust audio settings as needed.



How to make a call using the 3CX app

  1. Login to 3CX.

  2. Click the Phone icon at the top right corner.

  3. Dial the number using the numberpad.

  4. If you’re using the app on your smartphone, tap Keypad along the bottom to find the numberpad.



How to accept a call using the 3CX app

An incoming call will alert you via the app or top right corner of the 3CX webpage. Tap the green icon to accept the call.


How do I record my name for direct by dial

  1. Open the phone dialer and dial 9999

  2. Enter your voicemail pin then press pound.

  3. Press 9 for options.

  4. Press 5 for Self identification.

  5. Press 0 to record new, press pound when finished, press 0 to save.

    • Related Articles

    • Hersha Corporate Phone Guide \ Voicemail Instructions

        Learn how to use your desk phone by opening the Hersha Corporate Phone Guide. Learn how to set up your voicemail by opening the Hersha Corporate Phone Voicemail Instructions.

    • Switch from Thirdlane Connect back to your Desk Phone

      Check out the Using HHM Corporate Soft Phone doc for more information. Open the Thirdlane Connect website Go to https://hhmlp.nexacomm.net/connect/ in your web browser. Click Connect Login using your extension and password Enter your extension as the ...

    • Turn on 2 Step Verification (2SV) for your Google Account

      Click here to view the 2 Step Verification Training Video About: 2 Step verification is a security tool which keeps your HHM Google Account from being hijacked or used by people other than you. Turning on 2 Step verification greatly increases the ...

    • Set Google Prompt as your default 2nd Step on your Android Phone

      Click here to view the 2 Step Verification Training Video About:   Before proceeding, make sure you have turned 2 Step Verification on for your Google Account first. If you are tired of typing in security codes sent to you by SMS text message, ...

    • Turn call forwarding on or off on your HHM desk phone

      Check out the Using HHM Corporate Soft Phone doc for more information. Yealink T32G Push the MENU button Use the arrow buttons to select FEATURES and push OK or ENTER Push OK or ENTER to select Call Forward Push OK or ENTER to select Always Forward ...