Ticket Submission Guide

Ticket Submission Guide

Corporate Accounting Support — Ticket Submission Guide

Overview

To ensure your request is handled as quickly as possible, please make sure you are submitting your ticket through the correct portal. Tickets submitted to the wrong place may experience delays or cannot be processed by the receiving team.

Why Does This Matter?

Different teams manage different support portals. When a ticket is submitted to the wrong one, the team receiving it does not have the tools or access needed to resolve your issue — causing unnecessary delays for you.

Already Submitted to the Wrong Place?

Please resubmit your request through the correct portal so it can be routed to the right team.

What Corporate Accounting Support Tickets Cover

  • Base Management Fee Repost (any revenue posted after BMF allocation is complete)
  • Centralized Fee Adjustment
  • Pass-through Expenses (excluding utilities)
  • Detransitioned Property Remaining Rees
  • Utilities (Schneider / Velocity / ERC)
  • Supplier Invoice Code Reclass (processed by AP but allocated to the wrong cost center code — please reach out if the account relates to 999)
  • Due to / Due From
  • Payroll

What Corporate Accounting Support Tickets Do NOT Cover

TopicWho to Contact
PO/Supplier Invoice Reprocess

Due to / Due From Payments
Treasury Team
Property/Hotel payment inquiriesYour RDA / SRDA
Any Restricted Account/Cannot Post
Financial System Team
Bank-related, for example ACH/Check RefundTreasury Team
Report variances (Actual vs. Forecast)Your RDA / SRDA
Workday Set up
Financial System/IT Team

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