Don’t know who should reach out

About: If you identify an incorrect journal entry or invoice on your end, or if you find an unrecognizable charge or a DTF issue, but you are unsure of the appropriate contact.

Please select the appropriate category when submitting your ticket.

1. If none of the categories are applicable, please select "Ad-hoc(Other)" as category and "Other" as the sub-category.
   

1. Please put JE# if you have, but if you don't, please put "NA":
   

1.  In description, please provide:
   
1. What you want to resolve
   
2. First time happen or multiple times
   
3. Some detailed supports
   
1. Backup file
   
2. Email chain
   
3. Screenshot
   
4. If it’s related to JE reclass, please provide EIB
   

 

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